About the Hotline Training Center Series
The Hotline Training Center series was created this year in response to questions about how to employ appropriate technology to start, operate, and maintain a quality legal hotline. Because many technology questions are rooted in fundamental decisions around hotline design and implementation, NTAP created this series Roadmap to Hotline Implementation to guide programs considering or in initial stages of start-up of how to effectively create a hotline system -- start to finish.
About Roadmap to Hotline Implementation
In Part I, we will cover:
- Vision and Mission
- Approaches to Developing a Hotline (Staffing, Models, Etc.)
- Budgets and Funding
- Leadership and Managing Change
Participants will be able to work with a hotline mentor to address issues discussed in Part I, one-on-one. As a pilot series, we appreciate your feedback and patience.
