Citrix GoToMeeting and GoToWebinar are designed to give one person one account. Their registration system doesn't allow for more than one person to be registered under the same e-mail address. In other words, if a user is using your email as the account username to host a meeting, you cannot simultaneously enter your email for identification purposes as you enter a meeting or a webinar as an attendee.

In legal aid, we are sharing accounts because we have limited budgets. So, there are times when you may experience some quirks with logging in. For example, you may be trying to join a meeting, but instead of getting into the meeting, you are looped back to the registration screen, with no error message. This is usually because you are sharing an account with someone else and both of your computers have you as logged in as the designated user.

The problem? Your computer has remembered you in the cookies and has automatically logged you in as the user account, even if you just want to join a meeting as a regular attendee.

The solution? Right-click on the flower icon for GoToMeeting and select Log Out. (Next time you click on the flower to schedule a meeting, you'll need to remember your program's account email address and password. And, you can de-select Remember Me.) Once you are logged out, you can then right-click to Join a Meeting. It will ask you for an email address and you should use your own personal one, not the program's account email address.

If you are not able to SCHEDULE a MEETING because someone else is using it, then your solution is to get another account. Several programs have 2 or 3 accounts that they share with pods of staff: tech support staff, managers, and advocates, for example.