In addition to prohibitions or limits on acceptable use, there are areas for which your program will want users to take affirmative responsibility. These include
Many programs have required staff to regularly check voice mail and email and to notify others in the program when they are going to be away and won't be checking in.
Users need to be using set protocols and standards for storing electronic files and putting them in a place where they are back-up regularly.
Network File Storage: Most programs don't have a desktop back-up system in place, so users need to save electronic files on a network drive that is regularly backed up.
Standardized File Saving Protocol: Programs need to have file naming and folder organization standards so that someone who needs to take over a case or project can find related documents quickly and easily. Document management software (some built in to case management systems) can help with this.
Privacy Concerns: Individual files or folders can be password protected. Also, some programs prohibit browsing of others network folders without permission or a legitimate work related purpose.
To what extent will you allow users to install software on their workstations (whether for program or personal use)?
Work-related vs. Personal Use: Some programs prohibit this entirely, while other allow with permission for work-related purposes.
Ghosting: Some programs have a standard desktop image that they use to handle this issue. If users install software that causes problems they can simply re-ghost the desktop to the program standard in a matter of minutes.
Even with the best anti-virus software and security systems users can inadvertently make a lot of work for others. Users need to be trained and then asked to take responsibility for their part in preventing security problems.
Email Attachments: Some programs prohibit them and provide alternative means for file sharing. Some prohibit opening of a specific type (i.e. exe or pif).
Passwords: Most prohibit sharing of program passwords outside the program and some have standards for user selection and changing.
Transporting Confidential Content on Electronic Media: Most apply similar policies as paper case files.