LawHelp Program Associate May 2008 Pro Bono Net, a national nonprofit organization using innovative technology to increase legal assistance for poor people, seeks a highly motivated candidate to join our program staff team. This position will provide technical and project support to nonprofit legal aid organizations in states building legal resource web sites to serve clients, lawyers, and pro bono volunteers. This is a great position for someone who is passionate about the power of technology and excited to work across an entire nonprofit sector. This position can be based in either San Francisco or New York City. Background Pro Bono Net is a nonprofit organization with offices in both New York City and San Francisco that works in close partnership with nonprofit legal organizations across the country to increase access to justice for poor and moderate-income people. It seeks to do so through (i) supporting the innovative and effective use of technology by the nonprofit legal sector, (ii) increasing participation by volunteers, and (iii) facilitating collaborations among nonprofit legal organizations and advocates working on similar issues or in the same region. Currently almost thirty regions are using Pro Bono Net’s tools to build web-based self-help legal resources for low-income persons facing legal problems, as well as online support forums for legal advocates working on behalf of the poor. These statewide website projects bring together representatives from legal services programs, pro bono projects, courts, law schools, libraries and social service organizations across the state to collaborate and coordinate their development. To view existing statewide web sites, visit www.lawhelp.org and www.probono.net. Responsibilities Partner Support • Work as part of a team to support the planning, deployment and maintenance of our partner web sites. • Provide regular customer support to partner organizations on technology-related issues. • Manage online partner support site and keep program materials up to date. • Coordinate e-communication vehicles, including monthly training e-calendars, Tips of the Week, content and software support updates. • Setup and configure partner websites using PBN’s web-based content management system (CMS). No programming required. • Keep abreast of program opportunities and developments in legal services technology. • Represent organization at industry conferences as needed. Training and Resource Development • Work as part of program team to provide technical training and support to new and existing web-based projects. • Develop and conduct “virtual” trainings for nonprofit partner organizations around the country on site tools and related topics. • Create and update support documentation, including technical guides. • Coordinate and support special development projects as needed. General Responsibilities • Interface with internal technology development team to help troubleshoot technical issues and provide programmatic guidance on functional specifications as needed. • Provide technical assistance and support to other program staff. • Compile and analyze Web site usage statistics for reporting. • Support other program development activities as needed. Qualifications • Strong self-motivation and initiative required; • Breadth of knowledge of and interest in web-based tools and standards such as HTML, Content Management Systems, RSS and social media as well as an interest in emerging web technology; • Experience producing and manipulating multimedia content for the Web preferred; • Excellent communication and writing skills, particularly the ability to make technology understandable to people without technical skills; • Demonstrated ability to work well with people and coordinate team projects; • Demonstrated multi-tasking and prioritization skills; • Demonstrated interest in the nonprofit sector and/or public interest law; • Sense of humor required; • Flexibility to adapt to changing needs; • College degree recommended. Pro Bono Net is an equal opportunity employer. Women, people of color, and people with disabilities are encouraged to apply. Email resume and cover letter to jobs@probono.net with LawHelp Program Associate in the subject heading. No calls please. Only short-list candidates will be contacted. Application deadline is June 15, 2008.