Information Technology Support Specialist The Legal Aid Society of Cleveland is seeking an Information Technology Support Specialist. The Support Specialist is accountable for ensuring continuity of computer system and IT applications services for end users firm-wide by providing the technical expertise, assistance and project coordination necessary to maintain desktop software applications, modify/repair hardware and resolve technical problems. The support Specialist will report to the Director of Information Technology.

Legal Aid is a nonprofit law firm providing civil legal assistance to low income people in five northeast Ohio counties. Legal Aid’s mission is to secure justice and resolve fundamental problems for those who are low income and vulnerable by providing high quality legal services and working for systemic solutions. Since 1905 the Legal Aid Society of Cleveland has provided high-quality, free legal assistance to low-income clients in Northeast Ohio. Legal Aid’s current staff is a diverse group with considerable skill and experience. Legal Aid has 4 offices and 75 employees. For more information about Legal Aid please visit www.lasclev.org.

The salary range for this position is $32,800 to $41,000, depending on experience.

Job responsibilities may include:

1. Provide technical assistance and advice to users as needed.

2. Set up and configure workstations.

3. Troubleshoot hardware, software and network devices.

4. Assign and maintain user access to network and software through Microsoft Active Directory.

5. Review, test and install selected software and hardware products.

6. Train and provide support to users on software and/or hardware.

7. Perform routine maintenance.

8. Maintain inventory.

9. Repair hardware as necessary and work closely with service vendors to ensure continuity of service.

10. Meet operational needs by adjusting work schedule as assigned by the Director of IT.

11. Recommend changes in software and hardware to improve computer capabilities.

12. Assist in implementing practices that will more effectively utilize IT resources.

13. Administer internet, intranet and case management system web interfaces and content.

14. Perform other duties as assigned.

Education & Experience Required:

1. Associates degree in Information Technology or equivalent required. Bachelor’s degree preferred.

2. IT experience obtained in a legal, non-profit or other professional services setting highly desirable.

3. Experience with a Citrix environment.

Qualifications / Requirements:

1. Broad knowledge of different operating systems and information system technologies.

2. Excellent verbal and written communication skills.

3. Be well organized and pay close attention to detail.

4. Stay abreast of the latest developments in technology.

5. Strong interpersonal skills.

6. Ability to work with minimal supervision.

7. Good time management skills.

Additional Responsibilities:

1. Meet physical demands of the position including the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving.

2. Proactively seek new training to enhance technical skills and professional proficiency.

Application Procedure: Please forward a cover letter, resume and writing sample by email to: Donna Campbell, HR Coordinator, donna.campbell@lasclev.org. Applications will be accepted until August 18, 2008.

Legal Aid is an Equal Opportunity Employer and does not discriminate because of age, race, sex, religion, national origin, marital status, sexual orientation, or mental or physical disability.

Description: Indiana Legal Services, Inc. (ILS) is seeking an IT Manager to direct IT operations for a 100+ person organization with 8 branch offices and 4 satellite offices statewide. ILS provides a full range of free civil legal services to clients who qualify, pursuant to the ILS eligibility guidelines, in areas such as family, consumer, housing, health, income maintenance and employment. The ILS IT office is located in the ILS administration office in Indianapolis, Indiana. The IT Manager will oversee the development, implementation, and use of ILS technology, working closely with ILS staff and the ILS technology committee to assess and address user and law practice needs. The IT Manager is supervised by the Executive Director. The candidate must have a broad knowledge of legal and emerging technologies to provide guidance and expertise in aligning the organization’s short and long-term IT needs with its strategic goals and objectives. The IT Manager may be expected to work before or after normal working hours and from remote locations in order to troubleshoot and address technology problems and to implement software and hardware upgrades and modifications. Primary Duties and Responsibilities: 1. Supervise the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications and peripherals. 2. Provide expertise and support during systems upgrades, installations, conversions and file maintenance. 3. Work with the ILS technology committee to develop strategies and plans to enhance client services, improve user effectiveness and foster innovation. 4. Provide day-to-day technical support to program staff. 5. Communicate effectively with the ILS administration staff, managing attorneys, office managers, project directors and center directors. 6. Manage IT staff, including their hiring, training, evaluation, supervision and discipline. 7. Assist the ILS Web Development Project Director with the maintenance and development of the ILS Indiana Justice web site. 8. Assist with technology at program events such as ILS board meetings, training events, Access to Justice Conference and community events. 9. Maintain documentation of system and user manuals, licensing agreements and vendor contracts/agreements including amendments and upgrades. 10. Oversee help desk and technical support services. 11. Manage financial aspects of IT including purchasing, budgeting and budget review. 12. Develop and implement IT policies and procedures including those for architecture, security, disaster recovery, purchasing and service provision. 13. Manage servers, security solutions, network hardware and equipment. 14. Administer Nortel BCM phone system, Norstar voice mail and Nortel Meridian telephone CICS and MICS. 15. Negotiate and administer the outsourcing of vendor and consultant contracts and service agreements. 16. Oversee disaster avoidance, mitigation and retrieval in accordance with ILS’s Disaster Plan. 17. Support ILS’s overall mission and comply with grant agreements, assurances, regulations, guidelines and instructions and ILS policies and procedures. Qualifications: Bachelor’s degree in computer science or equivalent education and experience. Three or more years of IT experience. Experience in working with non-profits and/or legal services organizations preferred. Experience in project and organizational management. Excellent problem-solving and communication skills. How To Apply: Please send a resume and list of three (3) references with addresses and telephone numbers to: Norman P. Metzger, Executive Director, Indiana Legal Services, Inc., 151 N. Delaware Street, Suite 1640, Indianapolis, IN 46204. Submission Deadline: Until Filled Compensation: Starting salary with at least 3 years of experience is $43,397, with a range up to a maximum of $64,282 depending on experience. ILS offers an excellent fringe benefits package including health insurance (medical, dental, vision, Rx), disability insurance, life insurance, a 401k plan, a flex benefit plan and generous vacation and sick leave. ILS will pay up to $2,500 in moving expenses if the successful applicant needs to move from another city. Equal Employment Opportunity/ Affirmative Action Employer Minorities, women and multilingual persons are urged to apply.

Pro Bono Net, a national nonprofit organization using innovative technology to increase legal assistance for poor persons, seeks a highly qualified candidate to function as a "virtual" community organizer and a national "Circuit Rider." With funding from the Legal Services Corporation, this position will provide targeted project consulting to nonprofit legal aid organizations in states building legal resource web sites to serve clients, lawyers, and pro bono volunteers. This position will be based in either San Francisco or New York City.

Background
Pro Bono Net is a nonprofit organization that works in close partnership with nonprofit legal organizations across the country to increase access to justice for poor and moderate-income people. It seeks to do so through (i) supporting the innovative and effective use of technology by the nonprofit legal sector, (ii) increasing participation by volunteers, and (iii) facilitating collaborations among nonprofit legal organizations and advocates working on similar issues or in the same region.

Currently almost thirty regions are using Pro Bono Net's tools to build web-based self-help legal resources for low-income persons facing legal problems, as well as online support forums for legal advocates working on behalf of the poor. These statewide website projects bring together representatives from legal services programs, pro bono projects, courts, law schools, libraries and social service organizations across the state to collaborate and coordinate their development. To view existing statewide web sites, visit www.lawhelp.org and www.probono.net.

Pro Bono Net seeks a Circuit Rider to assist our partner organizations as they plan and implement their statewide web sites. The Circuit Rider will provide strategic, editorial and technological advice; work to increase involvement by groups and individuals with a strong interest in access to justice; and serve as a critical communication link between the states. Although the Circuit Rider will troubleshoot site software issues with states, this is not a technology support position. The Circuit Rider will help website project coordinators in each state understand how to best generate and maintain legal content, work with project stakeholders, market the site to low-income clients, and evaluate its effectiveness. Additionally, the Circuit Rider will develop resource materials for web site coordinators; facilitate regular meetings among state partners; and travel on-site to problem-solve project issues, conduct outreach and promote the project to diverse audiences.

Position Responsibilities
Community Organizing and Consulting
- Support the planning, deployment and maintenance of LawHelp.org statewide websites;
- Coordinate and lead monthly meetings with assigned states;
- Facilitate discussions among multiple service providers, courts, and community organizations within each state regarding creating and sharing online resources;
- Facilitate use of collaborative support tools, e.g., email lists, model documents, online user guides and training materials, and content management tools;
- Visit states partners to provide training, problem solving assistance, and cultivate new partnerships;
- Work with host organizations to identify improvements and new features on the site.

Training and Resource Development
- Work with other PBN staff to continue development of existing project support program for state partners;
- Conduct virtual and on-site trainings for host organizations on site administration procedures and substantive project issues;
- Make presentations at law firms, conferences, and other venues around the country to gain support for project and cultivate community partnerships;
- Coordinate special development projects as needed;
- Write resource articles for state partners discussing site administration procedures and substantive project issues;
- Maintain an online support site for state partners with resources on best practices for developing and maintaining content, maintaining and managing the sites, marketing the sites, and other key issues;
- Participate as a moderator and/or trainer in national industry conferences;
- Assist in grant proposal development and reporting

Administration and Partnerships
- Coordinate and communicate closely with all PBN staff in San Francisco, New York and Baltimore;
- Participate in regular meetings with other industry circuit riders and national partners;
- Create and maintain reporting systems among multiple organizations to document work with each state in an efficient and effective manner; and
- Participate in national industry email lists.

Candidate Qualifications
- Strong self-motivation and initiative required;
- 2+ years experience working with public interest legal organizations, or significant technical expertise required;
- Undergraduate degree required, graduate degree in a related field preferred;
- Very web-savvy and fluent in the discussion of web-based tools required; additional technical knowledge such as HTML preferred;
- Demonstrated ability to work well with people, coordinate team projects, and communicate effectively;
- Excellent and proven project management skills;
- Ability to foster and facilitate collaborations creatively;
- Comfortable with public speaking and training;
- Excellent communication and writing skills, particularly the ability to make technology understandable to people without technical skills;
- Willingness and ability to travel to national conferences and field visits with state partners;
- Sense of humor required;
- Based in either San Francisco or New York City.

Pro Bono Net is an equal opportunity employer. Women, people of color, and people with disabilities are encouraged to apply.

Email resume, references, and cover letter to jobs@probono.net. Deadline is May 1, 2008.