Director of Information Technology - Omaha, NE

The Director of Information Technology is responsible for providing leadership and ensuring the direction, coordination, integration, and implementation of all technology needs for its offices, staff, initiatives, and general operations.  This position requires evaluating, recommending, and implementing new and present technology solutions to support the operations of the organization.  This position’s responsibilities also range from strategic and long range technology planning to troubleshooting and repairing everyday issues firm wide.

Essential Functions and Responsibilities:

I. General

a. Forecasts requirements and direction for the IT future of Legal Aid operations across the state.

b. Collaborate with the Management Team, office managers, staff and external partners to establish an affordable yet stable IT environment.

c. As Director, participate with organizational leadership in collaboratively administering organization.

d. Assist the Management Team in developing the direction of the program and assist in writing and implementation of a strategic plan.

e. Assist with the creation of program priority recommendations, and recommend resource allocations and configurations in furtherance of the same.

II. Specific: Primary Responsibility

a. Set policies, protocols, system standards, and operating procedures for all end users.

b. Establish policies and plans for the system architecture, security, disaster recovery, purchasing, and all IT service contracts.  

c. Provide recommendations for all contracts and purchases associated with IT.

d. Propose best IT solutions that both ensure the stability of the infrastructure and stay within budgetary constraints with the assistance of the Chief of Business Administration.

e. Establish and recommend budgetary requirements to the Chief of Business Administration

f. Explore, evaluate, and implement innovative cost-cutting IT solutions. 

g. Travel to all Legal Aid offices to assess technology needs and provide staff training.

h. Systematically plan for the development and implementation of new efficient and effective technology that will maximize Legal Aid’s resources and other external resources.

i. Supervise IT Support Desk Technician on first-tier issues and take responsibility for resolving issues escalated from first-tier.

III. Supportive Role

a. Work with Director of Donor Relations and advocacy staff to develop strategies and plans to enhance client services and access, improve user effectiveness, and foster innovation.

b. Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems to include all IT equipment, software, and telephones.

c. Perform system upgrades, installations, and maintenance throughout the organizational information systems infrastructure..

d. Manage implementation of backup policy.

e. Troubleshoot, repair, maintain, install and perform testing activities on various computer equipment, peripherals, data communication and computer network systems.

f. Perform preventive maintenance for computer, data communication, and/or peripheral equipment; test and adjust to appropriate standards.

g. Utilize and supervise usage of the ticketing system that tracks all work tickets, equipment and software inventory, and run reports for the Management Team.

h. Conduct staff training on IT issues.

Salary 60-65k, excellent benefits package

Required Qualifications and Experience:

• Five or more years of experience working in information technology service and initiatives.

• CCNA, CCENT, Network+, or Watchguard Technical Competency certifications preferred.

• Preferred 2 years’ experience managing an Office 365 environment.

• Preferred 2 years’ experience managing an IT department.

• Preferred experience managing Allworx or similar VoIP phone systems.

• Ability to lead, plan and manage a team oriented yet fiscally challenging environment.

• Ability to train end users in all facets of software and equipment.

• Must be able to work independently and in a team atmosphere.

• Strong organizational and project management skills.

• Must be able to communicate, written or orally, to various end user skill levels.

• Basic understanding of HTML and website development and maintenance. 

• Proven ability to negotiate and manage vendors and consultants.

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