RFP: Cleveland Legal Aid Telecommunications System

The Legal Aid Society of Cleveland (Cleveland Legal Aid) seeks to purchase a cloud-based Voice over Internet Protocol (VoIP) telecommunications system. Cleveland Legal Aid seeks proposals from qualified vendors to provide a telecommunications system whose architecture robustly supports a variety of on-site and remote work staffing models for all staff and with advanced features supporting the operation of a centralized client intake call center. The objective of the system is to improve communication among staff and with our clients and volunteers whether they are working from our offices, working in the field, or working from home.Legal Aid Society of Cleveland is planning to replace its current telecommunications system. We are seeking proposals from prospective vendors and suppliers. The deadline for submission of formal written questions to be answered by their internal telecom committee is April 29th

The deadline for proposals is May 20th

Full RFP below

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