Mediated vs. Unmediated Testing - Website Usability Testing Guide
Mediated vs. Unmediated Testing
Below are some of the differences between mediated and unmediated user testing.
Mediated |
Unmediated |
|
Staff person walks the tester(s)through a series of tests and follows a script |
Less structured allowing the user to act naturally with minimal input |
|
Script describes the test, handles user questions, and concludes the test |
You may choose to record a user's screen or monitor their clicks to evaluate how they use the site |
|
Moderator says and acts exactly the same to avoid bias |
You can follow-up with a debrief or focus group with a moderator |
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