RFP: Lakeshore Online Intake Business Process Analysis and Improvement

Lakeshore Legal Aid (Lakeshore) seeks the services of a qualified vendor (hereafter called “vendor” or “applicant”) to work in cooperation with Lakeshore staff to map, analyze, and make recommendations to the Lakeshore online intake process. 

Lakeshore is seeking a vendor with extensive experience in business process analysis and who has worked previously with non-profit organizations, preferably non-profit legal aid organizations.

For online intakes, Lakeshore relies on JusticeServer case management system and Form Assembly.

RFP Submission Deadline: October 11, 2024. See attached PDF for full details. 

Respond to this RFP by emailing your submission to Katie Strickfaden at kstrickfaden@lakeshorelegalaid.org 

Vendors who are considering submission may submit questions relating to this RFP by email to Katie Strickfaden at kstrickfaden@lakeshorelegalaid.org no later than 4:30 EST on October 7, 2024.