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What to Test - Site goals, user tasks, testing scripts and metrics
When conceptualizing a website we rarely articulate what users must do, instead, we focus on what our site does.
Don't be Left Behind: Why Investment in Technology and On-Line Tools is Critical to Access to Justice
Presented at NLADA 2022
Resources:
•LSNTAP
•LSC’s TIG program
•LSC’s Technology Resources
Join us on November 15th at 3 PM EST for a case study on a legal service organization's process for choosing, planning, implementing, and subsequently refining its case management system. The webinar will focus on project management, stakeholder engagement, and change management. But, it will also touch on some key technical considerations when implementing a case management system at your organization.
Register here
When to Test - Beginning, Middle and End
Usability testing is a priority when launching a new project, and it is vital to test your interface at each level of the design process.
You should conduct user testing when:
Creating or redesigning a site;
Changing the goals of your site (i.e.:, adding donation capacity to your site);
How to Test - Types of usability tests
Each type of usability test is best suited to answer a particular type of question. Articulating your testing question and knowing which test best responds to that question is key to your test’s success. Although some distinctions below are artificial it is helpful to familiarize yourself with the various tests before creating your own.
Who to Test - Participants
The idea of finding individual participants to test your site can be overwhelming and a stumbling block to routine user testing. However you do not need hundreds of testers to obtain good information.
The Nielson Norman group indicates that 5 users can uncover 85% of the major usability issues, and 15 users can find 100%.*
LSNTAP is happy to announce the release of the Word version of WriteClearly. This project is made possible through a partnership with Urban Insight with funding by the Legal Services Corporation.
Legal Services National Technology Assistance Project (LSNTAP) is part of the Michigan Advocacy Program, a legal aid organization that provides access to the justice system for those who need it the most through direct legal help and statewide advocacy. LSNTAP helps nonprofit legal aid organizations improve client services through effective and innovative use of technology. To do this, we provide technology training, maintain information, create online tools, and host community forums.
New Area of Interest: Omnichannel Communications Solutions
by David Bonebrake, Program Counsel for TIG & LSC
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