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This session features two new self-help websites. Hear from Ohio Legal Help and Indiana Legal Help as they share their experience developing their websites.
Many of us have Google Analytics set up for our legal aid or legal content websites. And many of it are using it to see the basics -- visitors, page views, demographics and the like. But how do you start to get a more nuanced look at whether visitors are getting value from your site, what pages are working well, and-- the holy grail-- whether your site is "succeeding" at your goals? Laura Quinn, a A2J research consultant currently full time at, will be joined by Teri Ross from Illinois Legal Aid Online to talk about ways to tackle these issues.
Electric Citizen partnered with the Minnesota Legal Services Coalition to redesign the statewide legal services website, The new site is set to launched in January 2019 . The platform serves a statewide network of legal service providers, while providing powerful new online tools to serve low-income Minnesotans in need of legal aid. Content includes: 
Please RSVP at: Presenters Names, Titles, and Company Bryan Babcock - Information Technology, Volunteer Legal Services Project John Banning - National Community Lead, TechBridge Rick Rose - Sr. Salesforce Product Architect, TechBridge
Training Materials Training Recording of Training: Part I | Part II (Q&A) Need troubleshooting? After you load the training video, right click and choose "view" or "zoom" to resize the training. Presenter (s):
In this section, we will discuss the what, when and who of usability testing. what to test, when to conduct user testing, a variety of different types, and who to draw on as testers. Exercise: Become the Tester Usability testing is readily understood by navigating a website as if you were the tester.  Perform the exercise below, and answer the questions to get a sense of a simple usability test.    
Mediated vs. Unmediated Testing Below are some of the differences between mediated and unmediated user testing. Mediated Unmediated Staff person walks the tester(s)through a series of tests and follows a script Less structured allowing the user to act naturally with minimal input Script describes the test, handles user questions, and concludes the test
In-person testing In person testing allows you to see and interact with users in real time, with minimal barriers. If you choose to test your site with in-person testers (where you monitor and your testers share a physical space) there are a few options:
Heuristic Evaluation Scenario: You want to compare your website's interface against a set of widely accepted principles with a few people to assist. What/Why: Heuristic evaluation involves a small set of evaluators examining an interface and judging its compliance with usability principles or "heuristics". Use a heuristic evaluation form to help you identify key problems (form attached). According to Nielsen, just  5 evaluators can detect 85% of errors with this method!
Attachments Please find the attachments referenced throughout this guide lower on this page.   

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