LSHV seeks Business Process Improvement Plan
Posted:
Closing Date:
Legal Services of the Hudson Valley is seeking a comprehensive Business Process Improvement Plan that will evaluate, assess, and prepare for future implementation of multilingual, AI-supported technologies to our intake system. LSHV is looking to streamline the client intake process and identify opportunities to increase language access, efficiency, precision and consistency and improve the applicant’s experience while implementing AI tools.
LSHV is seeking a consultant with experience in intake process and work-flow mapping. This consulting work will include critically evaluating LSHV’s current client intake, structured call center, language access, interview process, transfer and case acceptance processes.
Legal Services of the Hudson Valley anticipates the project will take approximately 1-5 months from November 2025- February 2027. The maximum amount of payment for all work performed for the project is $34,000. Please send RFP response and inquiries to Rebecca Bergman rbergman@lshv.org with the subject line “Legal Services of the Hudson Valley Intake Project- RFP Response”