Legal Services National Technology Assistance Project

Call Centers

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Explore our training materials on call centers to enhance your service delivery. Learn about the latest technologies, best practices, and strategies for efficient client intake, screening, and referral processes. Empower your team to provide better access to legal aid services.

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Featured Toolkit

Call Center Technology
Call Center Technology Toolkit
Telephones—including text messaging, email, and chat—are a common means for people to seek help, and hotlines are a common way legal services provide that help.
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Upcoming Events

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Jul
14

Project Manager Office Hours

1:00 PM -2:00 PM
Zoom
Jul
15

AI Foundations for Legal Aid Professionals

1:00 PM -2:00 PM
Online
Jul
16

Website Content Managers Group July Meeting

1:00 PM -2:00 PM
Zoom
Jul
22

Applied AI Workflows for Legal Aid

1:00 PM -2:00 PM
Online
Jul
29

Responsible Use and AI Ethics in Legal Aid

1:00 PM -2:00 PM
Online
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