Considering the recent technological advances, LANWT seeks to explore the features and capabilities of the various commercial offerings and re-evaluate our current solution. LANWT looks to capitalize on the mature and innovative solutions of the latest crop of providers. Whether it is a long-established provider or a new provider, LANWT seeks a reliable, scalable, flexible, ease of use platform. LANWT will also be looking for best-in-class legacy phones, unified communications, data integration, and multimodal channel technologies to aid in overall collaborative, integrative, and extended communications.
LANWT seeks a VoIP telephone solution that is capable of being the telephonic component of a multifaceted and interactive legal information and intake process. The phone system will seamlessly integrate into the overall process to include multiple input and output channels such as voice, chat, text, web, and mobile forms of communication. The phone system must incorporate an auto attendant and have visual IVR capabilities. Artificial Intelligence integration is highly desired and recommended. The phone system should also have innovative, responsive, and flexible architecture providing text to speech and API technologies to integrate with several services and applications. It must be capable of handling the rigors of daily call volume, voice, and unified communications for offices across a geographically dispersed region.