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Telephones—including text messaging, email, and chat—are a common means for people to seek help, and hotlines are a common way legal services provide that help. The right technologies can make sure your organization provides advice, referrals, and services clients need efficiently and in line with your existing procedures for intake and confidentiality.
We are planning webinars or training sessions on the topics listed below and would like to hear from anyone interested in sharing their knowledge with the community. We have a team that creates the slides based on speaker input so the lift is not a big one--usually just a few short planning sessions.
Current topics:
Ethics of AI
Collaboration
Project Management
Change Management
User Experience/Design
Accessibility
Strategic Planning
Data Visualization
Legal Aid Chicago seeks a consultant to conduct a business process analysis and recommend improvements to make client intake processes and experiences more streamlined, efficient, equitable, and effective. In addition, the selected consultant will be responsible for leading a cohort of 4 Legal Services Corporation (LSC)-funded programs each engaged in similar BPA projects to identify and draft a common set of recommendations for potential replication by other LSC-funded programs around the country. This project is funded by an LSC Technology Improvement Project grant.
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