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Telephones—including text messaging, email, and chat—are a common means for people to seek help, and hotlines are a common way legal services provide that help. The right technologies can make sure your organization provides advice, referrals, and services clients need efficiently and in line with your existing procedures for intake and confidentiality.
Michael Hernandez / Director of Client Services at Just-Tech, LLC
Juan J. Ocasio / Director, Office of Information Systems Puerto Rico Legal Services, Inc
Liz Keith / Program Director at ProBono Net
Joseph Melo / Director of Engineering Just-Tech, LLC
Puerto Rico Legal Services, Inc.
Today we held a webinar covering what all goes into creating and using a tech disaster plan. We started by thinking about four scenarios that exemplify the major kinds of disasters, loss of data, loss of power, loss of senior or key staff, and a breach. From there we look at some things that you will need to think about when coming up with a plan for each of these situations. Some of the more interesting things we covered included things like what is an acceptable level of downtime and how much risk are you willing to take on.
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