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In-person testing
In person testing allows you to see and interact with users in real time, with minimal barriers. If you choose to test your site with in-person testers (where you monitor and your testers share a physical space) there are a few options:
Mediated vs. Unmediated Testing
Below are some of the differences between mediated and unmediated user testing.
Mediated
Unmediated
Staff person walks the tester(s)through a series of tests and follows a script
Less structured allowing the user to act naturally with minimal input
Script describes the test, handles user questions, and concludes the test
On October 05, 2021, Sateesh Nori from The Legal Aid Society of NYC and Scott Ellis from The Michigan Advocacy Program shared tips for completely common tasks, like sharing and accessing client data, more securely.
You are serving clients in and out of the office. How can you be sure that you are keeping your clients' data safe? Are you taking advantage of the best tools for you and for your clients? Join us to learn more about how to work efficiently and collaboratively in and out of the office without sacrificing security.
Do you have an idea for a project? Are you not sure where to begin? Join us to learn more about planning a successful project. You will learn about the project life cycle and how to turn ideas into tangible projects.
Every year LSC awards millions of dollars in grants. TIG funding provides an opportunity to explore new ways to serve your clients, help build your capacity as a legal aid program, and support your efforts to involve pro bono attorneys. Join us to learn more about the grant process and requirements.
Legal aid organizations are continuously taking on projects to improve legal services delivery. In addition to core project management principles, there are a few things, like security and DEI, that should be considered at the outset of any project. Join us to learn more about tools and practical advice to help you successfully manage projects.
Finding the right vendor can seem like a daunting task. Join us to learn more about drafting Request for Proposals (RFPs) and selecting vendors. You will hear from fellow legal aid programs that have experience with the vendor selection process.
The legal aid community is constantly evolving to improve and expand its services. From document assembly libraries to case management systems, organizations are taking on projects that will increase efficiency and advance their missions. Project management is vital to this work. Project management reduces costs by improving efficiency, mitigating risks, and optimizing resources.
Why do we need a process for closing a project?
What are Usability and Usability Testing?
A website should be easy and intuitive to navigate for the website user. Jackob Neilson defines usability as the “quality attribute that assesses how easy user interfaces are to use.” Although user’s opinion of a site can be helpful, usability refers specifically to how well people engage with a website. Neilson develops five “quality components” that we will use throughout this guide as benchmarks for a usable site. These include:
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