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Why do we need a process for closing a project?
What to Test - Site goals, user tasks, testing scripts and metrics
When conceptualizing a website we rarely articulate what users must do, instead, we focus on what our site does.
When to Test - Beginning, Middle and End
Usability testing is a priority when launching a new project, and it is vital to test your interface at each level of the design process.
You should conduct user testing when:
Creating or redesigning a site;
Changing the goals of your site (i.e.:, adding donation capacity to your site);
Who to Test - Participants
The idea of finding individual participants to test your site can be overwhelming and a stumbling block to routine user testing. However you do not need hundreds of testers to obtain good information.
The Nielson Norman group indicates that 5 users can uncover 85% of the major usability issues, and 15 users can find 100%.*
LSNTAP is happy to announce the release of the Word version of WriteClearly. This project is made possible through a partnership with Urban Insight with funding by the Legal Services Corporation.
Site Goals
To meet each goal, users may need to engage in different tasks, such as navigating different paths. By articulating your goals in concrete terms, you can focus your site’s design and what to test.
Example Site Goals
Receive donations and present mission
Provide legal information
Reach out to potential donors
Today, we are heading west to California to meet Susan Vincent. Susan is the Legal IT Manager for the Legal Aid Foundation of Los Angeles. Over the last few years, Susan has worked on technology projects involving LegalServer, SharePoint, Microsoft Power Platform, Business Process Improvement, and Tech Trainings.
In the next year, Susan will be tackling the following projects:
Today, we are spotlighting community member Miri Pogoriler. Miri is the Project Coordinator at Judicare Legal Aid and has worked on projects related to legal kiosks, automated forms, guided interviews/triage, pro bono portals, and Legal Server. In the next 12 months, Miri will be focusing on facilitating the creation of the Wisconsin Law Help website which will act as a state-wide portal to guide residents to appropriate sources of legal help and substantive self-help resources.
User Tasks
Once you articulate your site’s goals and the steps users must take to complete these goals, you must articulate specific questions or tasks. Frame your questions to ensure users can accomplish realistic tasks that reflect concrete goals.
Some questions that you could ask include:
Can a first time user find my agency’s mission?
Can a return user remember how to find my agency’s contact information?
We are heading south to Florida today to meet community member Josh Lazar, the founder and Chief Everything Officer of TechThinkTankLLC. After more than 25 years working for other organizations, Josh recently decided to focus full time on TechThinkTank. Josh now spends his time helping legal aid organizations with RFP assistance, IT and Cybersecurity assessments, and software development projects. His goal is to make the marketplace a better place.
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