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Heuristic Evaluation
Scenario: You want to compare your website's interface against a set of widely accepted principles with a few people to assist.What/Why: Heuristic evaluation involves a small set of evaluators examining an interface and judging its compliance with usability principles or "heuristics". Use a heuristic evaluation form to help you identify key problems (form attached). According to Nielsen, just 5 evaluators can detect 85% of errors with this method!
Artificial Intelligence (AI) has been around for many years. However, the release of ChatGPT on November 30, 2022, brought the power of AI to the masses in the form of a large language model (LLM). Despite the legal profession having the reputation of being slow to adopt technology, a few eager attorneys took advantage of the new tools and found out to their detriment that LLMs are not the most reliable sidekick.
In this section, we will discuss the what, when and who of usability testing. what to test, when to conduct user testing, a variety of different types, and who to draw on as testers.
Exercise: Become the Tester
Usability testing is readily understood by navigating a website as if you were the tester. Perform the exercise below, and answer the questions to get a sense of a simple usability test.
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