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Email communication was never conceived to be the center of our digital lives, hence it wasn't created with security in mind. Today it is an essential part of business communication. Everyday sensitive and confidential information traverses the Internet and other unsecured networks where it may be intercepted or read. Microsoft Office 365 service has been improved by providing multiple methods to encrypt your email, including OME (Office Message Encryption), S/MIME (Secure Multipurpose Internet Mail), IRM (Information Rights Management) and TLS (Transport Layer Security).
With limited staffing resources available, supervisors often are overseeing the case work of a high number of attorneys while managing their own caseloads. Supervisors are able to leverage case-related data and technology to ensure the attorneys they supervise are serving their clients in the most efficient and effective manner. This webinar will explore some of the strategies used by the legal services community that utilize technology to enhance supervision within their organizations.
Speakers: Darius Lind Senior Consultant Just-Tech
In 2019, the Michigan Advocacy Program (MAP) received a Technology Initiative Grant (TIG) from the Legal Services Corporation (LSC) to bring UX design and usability testing training to the justice community. After having struggled with these topics in the early days of Michigan Legal Help, and then learning how important they are, MAP wanted to help others in the community understand the basics of UX design and learn how easy usability testing can be.
Resources Appendix
Accessibility resources
Accessibility should not be an afterthought, but something that you take into account as you do research, create designs, and implement your solutions. Depending on the tools you use, there may be accessibility guidelines built in. Below are additional resources to review!
Accessibility resources for research
Remember that how you set up your research and prototypes has an effect on who is able to participate.
Telephones—including text messaging, email, and chat—are a common means for people to seek help, and hotlines are a common way legal services provide that help. The right technologies can make sure your organization provides advice, referrals, and services clients need efficiently and in line with your existing procedures for intake and confidentiality.
Phishing
While website usability testing is conducted for many reasons, primarily, it ensures that people can use your site. If they can't, they will find solutions elsewhere.
Usability testing can also help determine:
The length of time a to complete a task compared with established benchmarks
User satisfaction
If users can navigate your website
Potential problems with website functionalit
Deciding if a design works
If your website is accomplishing your organization’s goals.
Regardless of whether you're working for a smaller organization or a huge one, you're most likely in the end going to need to round out a Request for Proposal, or RFP. Your organization can't do everything internally, and when your business needs to buy a product or service from somewhere else, you may need to look around for a solution. An RFP enables you to gather offers from different sellers and select the merchant that best meets your criteria, both concerning aptitude and spending plan.
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