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In 2019, the Michigan Advocacy Program (MAP) received a Technology Initiative Grant (TIG) from the Legal Services Corporation (LSC) to bring UX design and usability testing training to the justice community. After having struggled with these topics in the early days of Michigan Legal Help, and then learning how important they are, MAP wanted to help others in the community understand the basics of UX design and learn how easy usability testing can be.
Resources Appendix
Accessibility resources
Accessibility should not be an afterthought, but something that you take into account as you do research, create designs, and implement your solutions. Depending on the tools you use, there may be accessibility guidelines built in. Below are additional resources to review!
Accessibility resources for research
Remember that how you set up your research and prototypes has an effect on who is able to participate.
Data Validation and Quality Assurance
Presented by Donald Carder and David Johnson
https://www.youtube.com/watch?v=VQXK8xdDa5g
Rachel Perry - Strategic Data Analytics
Scott Friday - Drupal Developer
Sart Rowe- LSNTAP
While website usability testing is conducted for many reasons, primarily, it ensures that people can use your site. If they can't, they will find solutions elsewhere.
Usability testing can also help determine:
The length of time a to complete a task compared with established benchmarks
User satisfaction
If users can navigate your website
Potential problems with website functionalit
Deciding if a design works
If your website is accomplishing your organization’s goals.
A simple-to-use tool that helps legal services organizations use data to identify efficient ways to offer high quality and effective services. The tool includes:
5 high level and 118 detailed data questions about eligible people and their legal needs
Instructions on how to perform various types of analyses
Simple analyses for those just getting started
Complex analyses options for data-savvy organizations
Laura Quinn - Consulting Principal
Zach Zarnow - Illinois Equal Justice Foundation
In this webinar April Faith-Slaker from A2J Lab and Aurora Martin from Pop Up Justice discuss helpfull tools that should be used during program design.
http://youtube.com/watch?v=yoZDYlkgo8c
Faith-Slacker emphasizes the importance of early evaluations and provides key questions that one should ask during program developing to evaluate success.
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