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Self Test/Self Audit
Scenario: You want to test your site's usability, but you have limited time and resources.
What/Why: A self-audit can help you find usability problems. By looking at your site objectively, using the Heuristic Evaluation form to find potential problems, writing questions and testing yourself you can easily surface issues that impact your site. See tech tips in rectangular boxes throughout this guide for additional resources.
A/B Testing or Comparison Testing
Scenario: You have a few options in design layout or navigation.
Today, we are launching our next crowdsourced database which will focus on technology based consumer self-help solutions. These may be things such as web based information hubs, online portals, or websites that help consumers complete paperwork. Examples include Upsolve, the Filing Fairness Project, or Michigan Legal Help. If it is out there and designed to help consumers with legal issues, we want to know about it and include it in the database.
Validation Test or Verification
Scenario: You are about to launch your new website!What/Why: Validation tests ensure your website meets certain standards. Set benchmarks for how long tasks should take and evaluate your users against these benchmarks. This quantitative data is measured and can help identify any problem areas.
As we continue building our tech stack database, I want to add a tech vendor and service provider database. We get so many requests for this information that it makes sense to create this resource. Knowing what your company's expertise is will also help LSNTAP better share opportunities.
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