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In-person testing
In person testing allows you to see and interact with users in real time, with minimal barriers. If you choose to test your site with in-person testers (where you monitor and your testers share a physical space) there are a few options:
Mediated vs. Unmediated Testing
Below are some of the differences between mediated and unmediated user testing.
Mediated
Unmediated
Staff person walks the tester(s)through a series of tests and follows a script
Less structured allowing the user to act naturally with minimal input
Script describes the test, handles user questions, and concludes the test
Below are the worksheets used at the 2015 TIG Conference Session on Collaborative Game Design. The worksheets were developed parallel to Dr. Harteveld's Triadic Game Design (TGD) book to educate about TGD a model which incorprates reality, meaning, and play in game design. New Haven Legal Assistance partnered with NuLawLab and Dr. Harteveld to create a game which could better prepare self-represented litigants for their day in court.
We all know that usability testing is critical, but with COVID, we can't do it like we used to. Join LSNTAP, MAP, and GAP for an in-depth look at how to take your usability testing skills to the next level - virtual! In this 90-minute workshop, you'll get a quick brush-up on usability testing and then we'll focus on how to get the best results using online tools to connect with end-users remotely. We'll also hear from four community members about their experiences doing remote usability training.
What are Usability and Usability Testing?
A website should be easy and intuitive to navigate for the website user. Jackob Neilson defines usability as the “quality attribute that assesses how easy user interfaces are to use.” Although user’s opinion of a site can be helpful, usability refers specifically to how well people engage with a website. Neilson develops five “quality components” that we will use throughout this guide as benchmarks for a usable site. These include:
This session features two new self-help websites. Hear from Ohio Legal Help and Indiana Legal Help as they share their experience developing their websites.
The Basics of Usability Testing
In this section, we will discuss the what, when and who of usability testing. what to test, when to conduct user testing, a variety of different types, and who to draw on as testers.
Exercise: Become the Tester
Usability testing is readily understood by navigating a website as if you were the tester. Perform the exercise below, and answer the questions to get a sense of a simple usability test.
Why Conduct Usability Testing
While website usability testing is conducted for many reasons, primarily, it ensures that people can use your site. If they can't, they will find solutions elsewhere.
Usability testing can also help determine:
How to Test - Types of usability tests
Each type of usability test is best suited to answer a particular type of question. Articulating your testing question and knowing which test best responds to that question is key to your test’s success. Although some distinctions below are artificial it is helpful to familiarize yourself with the various tests before creating your own.
Outcomes of Your Test - Evaluation
After completing individual tests the next step is to compile and carefully examine the results. This includes the structured and unstructured feedback, results from remote testing platforms, and additional feedback. The results will help you move your project to the next stage. Some examples of issues you are looking for could include:
Barriers to users completing the task/fulfilling the site goal
Pagination
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