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Today, we are spotlighting community member Miri Pogoriler. Miri is the Project Coordinator at Judicare Legal Aid and has worked on projects related to legal kiosks, automated forms, guided interviews/triage, pro bono portals, and Legal Server. In the next 12 months, Miri will be focusing on facilitating the creation of the Wisconsin Law Help website which will act as a state-wide portal to guide residents to appropriate sources of legal help and substantive self-help resources.
User Tasks
Once you articulate your site’s goals and the steps users must take to complete these goals, you must articulate specific questions or tasks. Frame your questions to ensure users can accomplish realistic tasks that reflect concrete goals.
Some questions that you could ask include:
Can a first time user find my agency’s mission?
Can a return user remember how to find my agency’s contact information?
We are heading south to Florida today to meet community member Josh Lazar, the founder and Chief Everything Officer of TechThinkTankLLC. After more than 25 years working for other organizations, Josh recently decided to focus full time on TechThinkTank. Josh now spends his time helping legal aid organizations with RFP assistance, IT and Cybersecurity assessments, and software development projects. His goal is to make the marketplace a better place.
Testing Metrics
Once you have identified what you are testing, you must determine what metrics to collect. Your metrics will impact the type of test you conduct. Below are metrics you can collect, broken down by quality components which were introduced earlier.
Learnability: How easily a user can accomplish a basic task the first time on the site.
Self Test/Self Audit
Scenario: You want to test your site's usability, but you have limited time and resources.
What/Why: A self-audit can help you find usability problems. By looking at your site objectively, using the Heuristic Evaluation form to find potential problems, writing questions and testing yourself you can easily surface issues that impact your site. See tech tips in rectangular boxes throughout this guide for additional resources.
A/B Testing or Comparison Testing
Scenario: You have a few options in design layout or navigation.
Validation Test or Verification
Scenario: You are about to launch your new website!What/Why: Validation tests ensure your website meets certain standards. Set benchmarks for how long tasks should take and evaluate your users against these benchmarks. This quantitative data is measured and can help identify any problem areas.
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