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This session features two new self-help websites. Hear from Ohio Legal Help and Indiana Legal Help as they share their experience developing their websites.
The Basics of Usability Testing
In this section, we will discuss the what, when and who of usability testing. what to test, when to conduct user testing, a variety of different types, and who to draw on as testers.
Exercise: Become the Tester
Usability testing is readily understood by navigating a website as if you were the tester. Perform the exercise below, and answer the questions to get a sense of a simple usability test.
Why Conduct Usability Testing
While website usability testing is conducted for many reasons, primarily, it ensures that people can use your site. If they can't, they will find solutions elsewhere.
Usability testing can also help determine:
How to Test - Types of usability tests
Each type of usability test is best suited to answer a particular type of question. Articulating your testing question and knowing which test best responds to that question is key to your test’s success. Although some distinctions below are artificial it is helpful to familiarize yourself with the various tests before creating your own.
Outcomes of Your Test - Evaluation
After completing individual tests the next step is to compile and carefully examine the results. This includes the structured and unstructured feedback, results from remote testing platforms, and additional feedback. The results will help you move your project to the next stage. Some examples of issues you are looking for could include:
Barriers to users completing the task/fulfilling the site goal
Attachments
Please find the attachments referenced throughout this guide lower on this page.
Heuristic Evaluation
Scenario: You want to compare your website's interface against a set of widely accepted principles with a few people to assist.
What/Why: Heuristic evaluation involves a small set of evaluators examining an interface and judging its compliance with usability principles or "heuristics". Use a heuristic evaluation form to help you identify key problems (form attached). According to Nielsen, just 5 evaluators can detect 85% of errors with this method!
In this section, we will discuss the what, when and who of usability testing. what to test, when to conduct user testing, a variety of different types, and who to draw on as testers.
Exercise: Become the Tester
Usability testing is readily understood by navigating a website as if you were the tester. Perform the exercise below, and answer the questions to get a sense of a simple usability test.
Many of you might be looking for alternatives to host your web or video conferencing needs. This is an updated list of the the current web conferncing options avalible. I’ve included links to the free demo videos that most of these services include on their websites. Remember that most of them also offer a trial period, so if you’re really interested, try it out for free before you pay! Please post any additional questions, comments, or ideas in the comments section.
LSNTAP has created a Google Group for Project Managers working in the legal aid and legal services market. Whether you have formal project management credentials or were thrust into the role, this group is meant to support you in the work you do every day.
The group is listed within the Google Group listings as LS Project Managers (the LS stands for legal services). You may request to join within Google Groups or by submitting a request using the form below.
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