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What are case management systems (CMS)?
Case management systems allow legal aid programs to consolidate case and client information in a central and secure location. These types of software also manage client communication, accounting and billing, document assembly, compliance, etc., fostering more successful results and streamline workflow. CMS also provides added layers of up-to-date, compliant security for sensitive information.
Why are case management systems important for legal aid?
What are Voice Over Internet Protocols (VoIP)?
VoIPs use an internet connection to make calls instead of typical phone lines. Calls are forwarded to a centralized number through a process called Private Branch Exchange (PBX), hosted in the Cloud or on-premises servers. There are numerous benefits of VoIP phones, such as the ability to add multiple phones and additional features that build off of typical systems. Such features include conference calling, voicemail transcribing, and voice insights for quality monitoring.
What are texting (SMS and MMS) platforms?
Document assembly and automation platform are key tools for legal services and nonprofits. The following is a comprehensive review of legal service-focused document assembly platforms with information included that is most improtant to an organization.
This includes a review of pricing, integrations, skills required to run these programs, etc. to create comphrensive forms. It also gives more in-depth information about what document assembly and automation is and its current place in legal services.
Description
AutoMon offers a legal case management solutions for Civil matter management that manages matter, cases, parties, and the associated information. It is an organization-wide environment that supports users, and management features including knowledge management, Intake, and document assembly. AutoMon is built on Microsoft technology and is built to integrates with Office, Outlook and Exchange.
Description
Web-based CMS desinged for private pratice. Requires Google Chrome, Firefox, Internet Explorer 10.0+ or Safari
Description
SalesForce is a Customer Relations platform that has been recently customized to works as a casemanagement system with a focus on managing probono projects. SalesForce is being Customized for Legail Aid by Central Virginia Legal Aid Society - More information to come
Website: SaleForce, Salesforce Foundation
Contact Phone: 1-800-667-6389
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Laura Quinn of Idealware
John Greiner of Just Tech, LLC
Brian Rowe of LSNTAP
Share Law Video aims to bring together high-quality multimedia content that can be used by the Legal Aid Community to create and share video.
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