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This session features two new self-help websites. Hear from Ohio Legal Help and Indiana Legal Help as they share their experience developing their websites.
The Basics of Usability Testing
In this section, we will discuss the what, when and who of usability testing. what to test, when to conduct user testing, a variety of different types, and who to draw on as testers.
Exercise: Become the Tester
Usability testing is readily understood by navigating a website as if you were the tester. Perform the exercise below, and answer the questions to get a sense of a simple usability test.
Why Conduct Usability Testing
While website usability testing is conducted for many reasons, primarily, it ensures that people can use your site. If they can't, they will find solutions elsewhere.
Usability testing can also help determine:
How to Test - Types of usability tests
Each type of usability test is best suited to answer a particular type of question. Articulating your testing question and knowing which test best responds to that question is key to your test’s success. Although some distinctions below are artificial it is helpful to familiarize yourself with the various tests before creating your own.
Outcomes of Your Test - Evaluation
After completing individual tests the next step is to compile and carefully examine the results. This includes the structured and unstructured feedback, results from remote testing platforms, and additional feedback. The results will help you move your project to the next stage. Some examples of issues you are looking for could include:
Barriers to users completing the task/fulfilling the site goal
Attachments
Please find the attachments referenced throughout this guide lower on this page.
Where once the case book used to be a standard piece of equipment and decor for law offices, modern law offices rely on their tech stack to get things done. So, we have begun assembling this database for legal aid organizations to use as a springboard for their research on what technology product they could use to complete gaps in their tech stack or to replace aging solutions.
Heuristic Evaluation
Scenario: You want to compare your website's interface against a set of widely accepted principles with a few people to assist.What/Why: Heuristic evaluation involves a small set of evaluators examining an interface and judging its compliance with usability principles or "heuristics". Use a heuristic evaluation form to help you identify key problems (form attached). According to Nielsen, just 5 evaluators can detect 85% of errors with this method!
In this section, we will discuss the what, when and who of usability testing. what to test, when to conduct user testing, a variety of different types, and who to draw on as testers.
Exercise: Become the Tester
Usability testing is readily understood by navigating a website as if you were the tester. Perform the exercise below, and answer the questions to get a sense of a simple usability test.
1) Administering Google Apps is easy
The admin interface is dead-simple to use, and pretty self-explanatory. Everything you want to control for your domain has a button or switch in the back end.
The Admin Control Panel makes it far easier to navigate to key admin functions than any Microsoft server software. You can add, delete or suspend users, transfer ownership of all documents, create aliases, and change minimum password requirements.
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