Skip to main content

Quick Links

  • Share your knowledge
  • Jobs & RFP's
  • Log in
Legal Services National Technology Assistance Project
  • Forum
  • Events
  • Topics

    Topics

    Go to Topics Overview
    • Client Facing
      • Artificial Intelligence (AI)
      • Diversity, Equity, & Inclusion (DEI)
      • Social Media
      • UX / Design
      • Accessibility
      • Websites
      • Call Centers
      • Self Representative Litigation
    • Organization
      • Tech Initiative Grant (TIG)
      • Project Management
      • Tech Policies
      • Training
      • Data & Evaluation
      • Remote Work
      • Security
      • Disasters
  • Tools & Resources

    Tools & Resources

    Go to Tools & Resources Overview
    • DATA Analysis Tool for All
      • Data Overview
      • Data Resources
      • DATA Origins
      • DATA FAQ
      • Analysis Guide
      • Tips & Recommendations
      • Location Quotient
      • Partnerships
      • Give Feedback
    • Other Resources
      • Toolkits
      • Articles
      • AI & Legal Information Database
      • Legal Aid Tech Stack
      • Consumer Self-Help Solutions
  • Tech Assistance

    Tech Assistance

    Go to Tech Assistance Overview
    • Tech Assistance Program
    • Legal Aid Tech Vendors & Service Providers
  • About

    About

    Go to About Overview
    • News
  • Share your Knowledge
  • Jobs & RFPs
Search

Breadcrumb

  1. Home
  2. Tools & Resources
  3. Toolkits
  4. Texting for Outcomes Toolkit

Texting for Outcomes Toolkit

Last Updated: 2/17/25

Download Toolkit
Facebook
X
Texting on phone

The Texting for Outcomes Toolkit was created by the Legal Aid Society of Cleveland to support programs in leveraging text messaging to gather outcome data following limited scope legal services. Legal service providers, statewide websites, and court self-help centers help self-represented litigants (SRLs) address a wide range of civil legal problems, including family law, landlord/tenant disputes, debt collection, and more. These limited services—offering advice at clinics, help with forms, and guidance on enforcing rights—play a vital role in bridging the justice gap in the United States. However, the legal community knows little about the long-term impact of such services.

Cleveland Legal Aid developed a text message system, informed by two Technology Initiative Grants and five years of lessons learned, to address this gap by collecting outcome data. Other programs, such as Michigan Legal Help and Ohio Legal Help, have also adopted texting to track outcomes. This toolkit aims to encourage widespread adoption of texting systems among legal service providers to better understand and improve limited scope services. Access the full toolkit below to discover practical strategies, technology insights, and data-driven approaches to enhancing justice outcomes.

Files
texting for outcomes toolkit 10.18.2021 final w app

Contents

Join the Community! It's your best resource to get the answers you need.
Sign up today
dark purple dots
Legal Services National Technology Assistance Project

Key Resources

  • Browse by Topic
  • Tech Assistance
  • Tools & Resources
  • Log in

Get Involved

  • Share Your Knowledge
  • Events
  • Give us Feedback

Connect with us

Like on Facebook
Follow on Twitter
Subscribe on YouTube
Legal Services National Technology Assistance Project can leverage technology for better client service with LSNTAP's training, resources, and online community. Empowering them to serve their communities more effectively.

Our Partners

Logo for Michigan Advocacy Program white logo for Legal Services Corporation