Call Centers

Explore our training materials on call centers to enhance your service delivery. Learn about the latest technologies, best practices, and strategies for efficient client intake, screening, and referral processes. Empower your team to provide better access to legal aid services.
Featured Toolkit

Call Center Technology Toolkit
Telephones—including text messaging, email, and chat—are a common means for people to seek help, and hotlines are a common way legal services provide that help.
Upcoming Events

Oct
21
Developing Tech-Savvy Legal Aid Staff: Training for Future Readiness
3:00 PM
-4:00 PM
Zoom
Nov
18
Excel Skills for Everyone
3:00 PM
-4:00 PM
Zoom
Nov
20
Website Content Managers Group
1:00 PM
-2:00 PM
1:00 PM
-2:00 PM
1:00 PM
-2:00 PM
1:00 PM
-2:00 PM
1:00 PM
-2:00 PM
Zoom
Dec
18
Website Content Managers Group
1:00 PM
-2:00 PM
1:00 PM
-2:00 PM
1:00 PM
-2:00 PM
1:00 PM
-2:00 PM
1:00 PM
-2:00 PM
Zoom
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