Legal Services National Technology Assistance Project

Call Centers

a row of happy people with phone call headsets standing in a row angled blue and green lines angled blue and green lines
yellow, green, and blue angled lines

Explore our training materials on call centers to enhance your service delivery. Learn about the latest technologies, best practices, and strategies for efficient client intake, screening, and referral processes. Empower your team to provide better access to legal aid services.

Blue and green wavy lines

Featured Toolkit

Call Center Technology
Call Center Technology Toolkit
Telephones—including text messaging, email, and chat—are a common means for people to seek help, and hotlines are a common way legal services provide that help.
Learn More About Toolkit
All Toolkits

Upcoming Events

Default Featured Image
Sep
18

Website Content Managers Group

1:00 PM -2:00 PM 1:00 PM -2:00 PM 1:00 PM -2:00 PM 1:00 PM -2:00 PM 1:00 PM -2:00 PM
Zoom
Oct
14

Project Manager Office Hour: Failure Camp

1:00 PM -2:00 PM
Zoom
1 of 2
View All Events