Legal Services National Technology Assistance Project

Call Centers

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Explore our training materials on call centers to enhance your service delivery. Learn about the latest technologies, best practices, and strategies for efficient client intake, screening, and referral processes. Empower your team to provide better access to legal aid services.

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Featured Toolkit

Call Center Technology
Call Center Technology Toolkit
Telephones—including text messaging, email, and chat—are a common means for people to seek help, and hotlines are a common way legal services provide that help.
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Upcoming Events

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Jul
23

Staffing, Caseloads, & Evaluations: A Community Conversation

3:00 PM -4:00 PM
Zoom
Jul
24

Introducing DATA: the Data Analysis Tool for All (DATA)

2:00 PM -3:00 PM
Zoom
Jul
31

Community Forum

3:00 PM -4:00 PM
Zoom
Aug
12

Project Manager Office Hour: Defining the Scope

1:00 PM -2:00 PM
Zoom
Sep
9

Project Manager Office Hour: Change Management

1:00 PM -2:00 PM
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