Legal Services National Technology Assistance Project

Call Centers

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Explore our training materials on call centers to enhance your service delivery. Learn about the latest technologies, best practices, and strategies for efficient client intake, screening, and referral processes. Empower your team to provide better access to legal aid services.

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Featured Toolkit

Call Center Technology
Call Center Technology Toolkit
Telephones—including text messaging, email, and chat—are a common means for people to seek help, and hotlines are a common way legal services provide that help.
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Upcoming Events

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Jul
22

Applied AI Workflows for Legal Aid

1:00 PM -2:00 PM
Online
Jul
24

Before the RFP: Help Pennsylvania Legal Aid Network Build a Better Intake Process

1:00 PM -2:00 PM
Zoom
Jul
29

Responsible Use and AI Ethics in Legal Aid

1:00 PM -2:00 PM
Online
Jul
30

LSNTAP Community Meeting

3:00 PM -4:00 PM
Zoom
Aug
11

Project Manager Office Hours

1:00 PM -2:00 PM
Zoom
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