Legal Services National Technology Assistance Project

Call Centers

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Explore our training materials on call centers to enhance your service delivery. Learn about the latest technologies, best practices, and strategies for efficient client intake, screening, and referral processes. Empower your team to provide better access to legal aid services.

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Featured Toolkit

Call Center Technology
Call Center Technology Toolkit
Telephones—including text messaging, email, and chat—are a common means for people to seek help, and hotlines are a common way legal services provide that help.
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Upcoming Events

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Sep
9

Project Manager Office Hour: Change Management

1:00 PM -2:00 PM
Zoom
Sep
16

Modernizing Court Forms: A Conversation on Redesign Strategy and Accessibility

3:00 PM -4:00 PM
Zoom
Sep
18

Website Content Managers Group

1:00 PM -2:00 PM 1:00 PM -2:00 PM 1:00 PM -2:00 PM 1:00 PM -2:00 PM 1:00 PM -2:00 PM
Zoom
Oct
14

Project Manager Office Hour: Failure Camp

1:00 PM -2:00 PM
Zoom
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