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The Texting for Outcomes Toolkit was created by the Legal Aid Society of Cleveland to support programs in leveraging text messaging to gather outcome data following limited scope legal services.

What is UX design? When we talk about user experience—or “UX”—design, we’re talking about designing the entire experience of using a thing, not just designing the thing itself. You could make a functioning tool all by yourself, but if the people you made it for have trouble using it, or don’t want to use it, or can’t even find it in the first place, is it “useful” in any meaningful sense?

Legal Services Vermont (LSV) and Atlanta Legal Aid Society (ALAS) developed a web accessibility toolkit as part of their TIG-funded projects to enhance their statewide legal help websites.

Telephones—including text messaging, email, and chat—are a common means for people to seek help, and hotlines are a common way legal services provide that help.

As technology becomes an increasingly critical part of how we work, organizational leaders are actively seeking ways to learn more about the software and best practices that can make their programs more effective and help them meet or exceed the LSC Technology Baselines. But with so many different technologies and solutions available, how do you know what’s useful, what’s affordable, and what’s practical?