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The Texting for Outcomes Toolkit was created by the Legal Aid Society of Cleveland to support programs in leveraging text messaging to gather outcome data following limited scope legal services.

What is UX design? When we talk about user experience—or “UX”—design, we’re talking about designing the entire experience of using a thing, not just designing the thing itself. You could make a functioning tool all by yourself, but if the people you made it for have trouble using it, or don’t want to use it, or can’t even find it in the first place, is it “useful” in any meaningful sense?

Legal Services Vermont (LSV) and Atlanta Legal Aid Society (ALAS) developed a web accessibility toolkit as part of their TIG-funded projects to enhance their statewide legal help websites.

Telephones—including text messaging, email, and chat—are a common means for people to seek help, and hotlines are a common way legal services provide that help.