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LSC Website Assessment Toolkit

The Legal Services Corporation (LSC) has partnered with Ernst & Young LLP to create a comprehensive State Website Toolkit designed to enhance legal aid websites. This resource includes an in-depth evaluation of 53 state-specific legal aid websites, highlighting strengths, areas for improvement, and actionable recommendations.

1. Executive Summary

2. What are Usability and Usability Testing

3. The Basics of Usability Testing

4. Why Conduct Usability Testing

5. Data & Evaluation Toolkit: Presenting and Learning from the Data

6. When to Test

7. How to Test

8. Who to Test

9. Outcomes of Your Test

6. Data & Evaluation Toolkit: Building a Strong Data Culture

10. Data & Evaluation Toolkit: Overview of Evaluations